Projects
enterprise
OmniChat — Multi-Agent WhatsApp Business CRM & Lead Acceleration Hub
Centralized WhatsApp customer messaging system empowering multiple support and sales representatives to collaborate from a shared company inbox with CRM pipelines.
What was needed?
Lost customer inquiries trapped on single physical phones, lack of representative attribution, and slow response cycles.
How did we approach it?
Engineered an enterprise messaging desk integrating Meta Cloud API, live WebSockets, automated lead scoring, and CRM pipeline views.
What was the outcome?
Reduced first response time to 45 seconds while increasing lead-to-deal conversion by 35%.
OmniChat unifies enterprise WhatsApp communications with intelligent ticket routing, rapid template replies, and automated deal pipeline tracking.
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